If in case you did not receive any confirmation upon submitting your 'Physical Withdrawal' request, kindly login to Gold Storage Account (GSA) and check if your contact information (email and phone number) is updated. This would cause a delay on QM's side to process the application as well as to confirm on the physical gold collection date. However, you are advised to call QM Customer Service Careline: 03-8605 3611 / WhatsApp us at 014-3180237 to get the latest update and information.

There are no surchage or fees to be paid by Customer for a physical gold withdrawal at Ar Rahnu TEKUN.

QM’s physical gold withdrawn from Ar Rahnu TEKUN can be pawned / sell back to Quantum Metal at any time with a higher rate return by calling QM Customer Service Careline: 03-86053611 / WhatsApp us at 014-318 0237 for our further assistance. If the customer chooses to pawn the physical gold to Ar Rahnu TEKUN, customer is subjected to Ar Rahnu TEKUN's rate, procedures, terms and conditions. Kindly liaise directly with Ar Rahnu TEKUN on this matter.

Yes, physical withdrawal collected at Ar Rahnu will be sold at Ar Rahnu TEKUN. The rate is subject to Ar Rahnu TEKUN published physical old buy of the day. Subject to the Terms and Conditions by Ar Rahnu TEKUN.

Kindly call Ar Rahnu TEKUN general line at: 03-9059 8888

For security reasons, QM physical gold can be only withdrawn and collected by the same customer who have submitted a transaction for a physical gold withdrawal from their Gold Storage Account (GSA). Third party or any other personal is strictly prohibited to collect the physical gold on behalf of the intended customer.

No, you are not allowed to change the denomination and/or quantity of the physical gold to be withdrawn after submitting a request in the system for a physical gold withdrawal.

No, change of Ar Rahnu TEKUN center for a QM physical gold withdrawal to other location / center is not allowed once the said request has been submitted in the system.

QM Customer Service Careline will contact you once QM physical gold is ready to be collected at Ar Rahnu TEKUN branch within five (5) to ten (10) days from the collection date (Note: Subject to stock availability).

You must collect your physical gold within fifteen (15) working days after the confirmation of collection date given by QM. As part of our service commitment, QM Customer Service Careline will contact you to remind you if no collection is performed. However, if the said physical gold is still not collected by the customer, Quantum Metal S/B reserves the rights to force sell of the uncollected physical gold on the 20th working day. Kindly be informed that the sale of the physical gold to QM will be based on the 20th working day of QM 'Buy Price' rate gold price value. An equivalent gold grammage of the said physical gold will be credited back to customer's Gold Storage Account (GSA) on the same day of transaction.

Yes, you can request for a cancellation of the physical gold withdrawal submitted via system by calling QM Customer Service Careline: 03-8605 3611 / WhatsApp us at 014-318 0237 within three (3) days from the transaction date. Kindly be informed that such cancellation request will be treated and served as no-collect where Quantum Metal S/B reserved the rights to perform a 'force sell' of the said physical gold. The sale of the physical gold will be based on QM 'Buy Price' rate gold price value transacted on a working day. An equivalent gold grammage of the said physical gold will be credited back to customer's Gold Storage Account (GSA) on the same day of transaction.

Purchase of GAE 5X / 10X product series from Quantum Metal is given on a Credit Term basis and NOT as a loan to customer. An equivalent purchase value of gold grammage will be directly credited into Purchaser’s GAE 5X / 10X respectively to meet the Shariah compliances upon receive of payment by QM. The Purchaser has a 100% holding of the said grammage and may sell it at any desired time.

Registration of QM Gold Storage Account is Free of Charge (FOC).

Below are the criterial for Gold Storage Account registration with QM:
i) Aged 18 year & above;
ii) MyCard holder for Malaysian citizen with a registered Malaysian saving bank account or a valid Passport for a Non-Citizen with a recognized Local / Foreign Bank Account.

Yes. Any company registered with SSM are allowed to open a Gold Storage Account with QM subject to terms and conditions. Kindly call QM Customer Service Careline No.: 012-6780237 / 014-3180237 for further information.

Know Your Client (KYC) check is important to ensure Client's personal details such as NRIC or Passport name and Bank Account record is accurate and true as per information entered into QM system. Upon confirmation and completion of KYC registration, your Gold Storage Account will remain active even there is no transaction until a request for account termination is submitted to QM.

Yes, you can change password by selecting 'Forget Password' option on QM's main login page.

If you're unable to login to your Gold Storage Account, you can request to reset or 'unlock' it by contacting QM Customer Service Careline: 03-8605 3611 / WhatsApp us at 014-318 0237 for a registration assistance

Please upload your National ID according to the National ID Upload Requirement Rule when activating your gold storage account.

No. Usage of Quantum Metal name, its logo as well its affiliates logo's such as AFFIN, MUAMALAT Banks, ISRA, BRINKS, MYANGKASA etc and others in your brochures and video on a personal social media platform for advertising and promotion purpose are STRICTLY NOT ALLOWED as per QM's Terms & Conditions (T&C), Standard Operating Procedures (SOP) as well as Member's Code of Ethics guidelines set by the Management.

Kindly be informed that, if QM Management noticed any misuse of such information or receive any complaint(s) from the Public or Affiliates or others, the Member(s) QM GOLD Storage Account (GSA) will be Deactivated / Terminated.

Any person who are aged below 18 years old are NOT allowed to open a Personal GSA with Quantum Metal. However, they can register a Junior Account under their Parent's Primary GSA where the Parent's will act as their custodian. The Parent's has the sole rights and have a full control of the said account to perform Buy/Sell Gold transaction for their children's education savings and future plan etc. This includes purchase of GAE 5X/10X products. Junior Account holder will not qualify to be as an 'Introducer / Consultant' (D/M/SM).

Yes. Quantum Metal Gold account holder can name their beneficiary in the 'Beneficiary' column list or choose another available option by clicking 'Estate'.

If you wish to join, kindly call QM's Customer Service Careline: 03-8605 3611 / WhatsApp us at 014-318 0237 for a registration and to book your training session slot. The registration fee is RM300.00 only which inclusive of training course, Authority Card, T-Shirt and a e-Certificate. Upon registration, you need to email a passport size photo with a white background to: [email protected]

QM's business operating hours is from 9am - 5pm from Monday to Friday. QM office is closed on weekends (Saturday & Sunday) and on Malaysian Calendar Year Public Holidays.